Field Services Automation Solutions for Microsoft Dynamics

Your field services operation may require hundreds – even thousands – of people, equipment and resources to be in the right place at the right time to run your projects efficiently. One mistake can cost you money and damage your reputation.


With Hitachi Solutions’ Field Service Automation we can help you streamline, reduce response times and costs, and improve first-time fix ratios, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.

Our Field Service Automation solution enables you to effectively manage the entire service lifecycle, helping you get paid quicker and lower support costs. Hitachi Solutions – Field Services Automation Solution seamlessly integrates with Microsoft Dynamics AX and Microsoft Dynamics CRM for a complete and comprehensive enterprise wide solution to provide a 360 degree view of your business.

 

Solution Capabilities

  • Financial Management
  • Multi-Level Pricing & Rate Cards
  • Subcontractor Billing and Management
  • Mobile Inventory Management
  • Parts Management and Returns (RMAs)
  • Resource Management
  • Call Center Management
  • Service Dispatch and Assignment
  • Manual and Automated Scheduling engine
  • Mobile Workforce Automation
  • Multi-platform mobility solutions
  • Contracts, Warranties, and Service Level Agreements
  • Asset & Equipment Management
  • Meter Reading and Billing
  • Installations and Repairs
  • Reporting and Business Intelligence
  • Extensibility & Configuration Tools

Industries We Serve

  • Industrial Equipment
  • Computer and Office Machinery
  • Energy and Oil & Gas
  • Waste and Administrative Services
  • Specialized Contractors
  • HVAC & Electrical
  • High Tech Electronics
  • Medical Devices
  • Real Estate and Facility Management
  • Construction

 

Technology Overview

Hitachi Solutions Mobile Field Service Dispatch SoftwareBased on a single, three-tiered, object-oriented architecture, Field Services for Microsoft Dynamics AX is built on the Microsoft .NET Framework. The solution employs industry standards including XML and simple object access protocol (SOAP). Microsoft SQL Server powers the database layer.

Organizations can quickly tailor the solution to their unique business terminology and processes right from the start with a set of agile, built-in configuration tools. This set of tools performs as a multi-tiered code generator for easy use. In addition, the solution can be further customized and extended using .NET code and the familiar Microsoft Visual Studio® development environment. The solution’s layered architecture permits organizations to customize one layer without affecting functionality on others.

As a result, companies can adapt to business changes and upgrade over time with less risk and expense. Field Services for Microsoft Dynamics AX features tight integration with Windows Mobile devices. Organizations can also tailor mobile applications as needed to support complex devices and multiple carriers by using Visual Studio and the Microsoft .NET Compact Framework.